Skills & Competencies for PC Support Manager

PC Support Manager job profile

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JOB SUMMARY for PC Support Manager

Manages a team that provides personal computer deployment and support, including setup, installation, repairs, upgrades, migrations, and troubleshooting.

JOB RESPONSIBILITIES for PC Support Manager

Maintains the necessary hardware and software inventory and oversees the administration of required licenses. Analyzes PC resource requirements and evaluates available vendors, products, and services that will meet the organization's needs. Implements training programs and develops documentation to support end-users. Possesses experience in a LAN environment, a strong understanding of PC operating systems, security tools, and extensive knowledge of all commonly used PC software and products.

PC Support Manager SALARY RANGE

BASE 50%
$124,490
TOTAL 50%
$130,582
Job Level
M02
Job Code
IT10000079
Education/Degree
Bachelor's Degree
Reports To
Head of a Unit/Department

PC Support Manager Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each PC Support Manager skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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9 general skills or competencies (Job family competencies) for PC Support Manager

1 Job Family Competencies – Computer Hardware
Proficiency Level -3
Skill definition-Maintaining, configuring, and setting up computer hardware to increase business efficiency and staff productivity.
Level 1 Behaviors
(General Familiarity)
Explains each function and feature of computer hardware in our organization.
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Level 2 Behaviors
(Light Experience)
Supports with the installation and repair of computer hardware across our organization.
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Level 3 Behaviors
(Moderate Experience)
Leverages advanced troubleshooting techniques to fix complex computer hardware issues.
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Level 4 Behaviors
(Extensive Experience)
Guides the team in troubleshooting and repairing computer hardware issues.
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Level 5 Behaviors
(Mastery)
Develops security measures and standards for all computer hardware in the IT environment.
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2 Job Family Competencies – Computer Troubleshooting
Proficiency Level -3
Skill definition-Diagnosing the cause of a fault in a computer system and resolving the identified issues to maintain its reliability and functionality.
Level 1 Behaviors
(General Familiarity)
Identifies the importance and benefits of computer troubleshooting.
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Level 2 Behaviors
(Light Experience)
Reports the lack of expected functionality in our computer system to the management.
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Level 3 Behaviors
(Moderate Experience)
Runs diagnostic tests to determine the source of the problem in the computer system.
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Level 4 Behaviors
(Extensive Experience)
Evaluates the feasibility of emerging troubleshooting techniques in resolving computer problems.
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Level 5 Behaviors
(Mastery)
Generates innovative troubleshooting solutions to restore the functionality of our systems.
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3 PC Support Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - PC Support Manager
Proficiency Level - 4
5 Competency for - PC Support Manager
Proficiency Level - 5

13 soft skills or competencies (core competencies) for PC Support Manager

1 Core Competencies – Standard Operating Procedures (SOP)
Proficiency Level -3
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Discusses the considerations and concerns on applying SOP for the first time.
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Level 2 Behaviors
(Light Experience)
Gathers information on workflows and business controlling points.
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Level 3 Behaviors
(Moderate Experience)
Maintains the accuracy of SOPs to provide consistent guidance in our workplace.
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Level 4 Behaviors
(Extensive Experience)
Leverages the use of SOPs to solve business and operation problems.
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Level 5 Behaviors
(Mastery)
Keeps abreast of industry regulation and its effect on our internal SOPs.
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2 Core Competencies – Budgeting
Proficiency Level -2
Skill definition-Applying specific policies, tools and practices to plan and prepare projected revenues, expenses, cash flows, and capital expenditures.
Level 1 Behaviors
(General Familiarity)
Lists the elements and the steps on how to conduct budgeting.
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Level 2 Behaviors
(Light Experience)
Tracks and reports financial inefficiencies to ensure smooth functioning of our budgeting processes.
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Level 3 Behaviors
(Moderate Experience)
Works with senior management in creating appropriate budget amounts.
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Level 4 Behaviors
(Extensive Experience)
Recommends alternative budgeting strategies for resolving budgeting issues in our workplace.
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Level 5 Behaviors
(Mastery)
Introduces technologies, policies, and programs for more effective budget management.
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3 PC Support Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - PC Support Manager
Proficiency Level - 4
5 Competency for - PC Support Manager
Proficiency Level - 5

Summary of PC Support Manager skills and competencies

There are 0 hard skills for PC Support Manager.
9 general skills for PC Support Manager, Computer Hardware, Computer Troubleshooting, Help Desk, etc.
13 soft skills for PC Support Manager, Standard Operating Procedures (SOP), Budgeting, Planning and Organizing, etc.
While the list totals 22 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a PC Support Manager, he or she needs to be skilled in Standard Operating Procedures (SOP), be proficient in Budgeting, and be skilled in Planning and Organizing.

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